Customer Service

A site can sell the best products in the world at the most amazing prices, but it all counts for nothing unless they also offer good customer service.

If you are going to part with your hard-earned money, it's only fair that the retailer looks after you properly before you've ordered, while your order is being processed and afterwards as well.

All websites displaying the "Safer Shopping Approved" logo have been checked to ensure that they make it clear what level of customer service they provide. We do this in a number of ways:

First of all you must be able to contact the retailer easily. Secondly, the retailer must respond to your enquiry within a reasonable period of time. There's nothing worse than emailing someone a simple question and having to wait a week for a reply!

When you place an order, you should know exactly what you are getting, how much it's going to cost (including any taxes and delivery charges), and what guarantee/warranties (if any) that the product comes with.

After placing your order, the retailer should contact you to by email or post to confirm that they have received your order.

The retailer should make it clear on their site how their returns policy works with regard to unwanted, unsuitable and faulty products. They need to ensure that their returns policy doesn't affect your statutory rights.

If a retailer doesn't comply with the above, then they are not allowed to display the "Safer Shopping Approved" logo on their site. We check regularly to ensure that they continue to offer the level of customer service that we expect.

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